Shipping, Tracking & Delivery
1. Do you ship internationally?
Yes, we do! We ship to most countries worldwide. However, due to current shipping restrictions, we are unable to deliver to: The Bahamas, Yemen, Cuba, Iran, Sudan, and Syria.
Free Shipping: Available for all orders over $39 USD (excludes free promotional gifts).
Standard Flat Rate: $6 USD for orders under $39 USD.
2. how long does it take for an order to arrive?
Fast global shipping—get your order delivered in record time, wherever you are.
Express Shipping Time: 3-8 Business Days.
3. I received a tracking number, but it hasn't updated. What should I do?
Due to international transit, it can take 3–5 business days for tracking details to refresh after a label is generated. Rest assured, your package is on its way, and updates will appear as soon as it is scanned at the main logistics center.
If your tracking status hasn't updated after 5 business days, please contact us at hello@bethstarshop.com and we will gladly look into it for you!
4. I haven't received my order yet. Who should I contact?
If your package has not arrived within the estimated delivery timeframe, please reach out to us at hello@bethstarshop.com.
A few things to note before contacting us:
●If tracking indicates that your parcel has arrived in your local area, you can also check directly with your local post office.
●Please double-check your shipping details at checkout. We cannot be held responsible for orders delivered to an incorrect address provided during purchase.
●If you notice an error in your shipping information, please let us know immediately so we can update it before dispatch!
Payment, Billing & Fees
1. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, and UnionPay), as well as Shop Pay, Apple Pay, Google Pay, and PayPal. We do not accept personal checks, wire transfers, or Cash on Delivery (COD).
2. Can you issue my refund to a different card?
For security reasons, all refunds can only be issued to the original payment method used at checkout.
If your card was compromised, lost, or expired, your issuing bank will automatically route the refund to your new card or linked account, even if the card number has changed.
Shopping & Discounts
1. You are running a sitewide sale, but I have another active promo code. May I combine the two?
Unfortunately, promo codes cannot be combined with sitewide sales. We recommend taking advantage of the higher discount for this order and saving your promo code for a future purchase!
2. I tried to use a discount code, but it didn't work. What should I do?
Please check the following steps:
Ensure the code was entered or copied correctly without extra spaces.
Make sure you click APPLY at checkout so the updated total displays.
Note that only one discount code can be applied per order, and promo codes cannot be stacked with other active site offers.
If your code still isn't working, please contact us at hello@bethstarshop.com and we'll gladly assist you!
Returns & Exchanges
1. How do I return my order?
We understand how tricky it can be to choose personal items online. Don't worry! Our policy lasts 30 days from delivery.
To initiate a return, please email: hello@bethstarshop.com with the following details so we can assist you as quickly as possible:
●Order number
●Product name
●A clear photo of the item(s)
2. Refund policy
We offer full refunds or exchanges within 30 days of purchase with proof of order.
Item Condition: Items must be unused and in their original packaging. Damages caused by regular wear and tear do not qualify for a replacement or refund.
Shipping Fees: Return shipping costs are borne by the buyer. Initial shipping fees and additional charges (such as gift wrapping) are non-refundable.
Defective or Incorrect Items: If the return is due to our error (e.g., wrong or defective item), we will provide a pre-paid shipping label and cover all return shipping costs.
